Refund and Returns Policy
Our policy is valid for a period of 3 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. Please note that if the period of 3 days has lapsed, we can’t, unfortunately, offer you an exchange.
Exchange requirements
The following criteria must be met to qualify for an exchange:
- Product is defective
- Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase.Please note that without the aforementioned proof of purchase, we will not do an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
https://www.fortvna.us/contact
This document was last updated on March 13, 2024